General terms and conditions

1. Basic provisions

These General Terms and Conditions (the “Terms”) govern the contractual relationship between the provider of therapeutic, regenerative and consulting services:

• Company: Alfa Tower a.s.
• Registered office: Mlýnská 22/4, 160 00 Praha 6
• Company ID (IČO): 24808261
• File number: B 16939, kept by the Municipal Court in Prague
• E-mail: lucie@setina.cz
• Phone: +420 602 120 606

(the “Provider”) and the person using the Provider's services (the “Client”).

These Terms form an integral part of the contractual relationship between the Provider and the Client.

2. Nature of the services

The Provider offers in particular individual therapeutic and regenerative sessions, frequency and bioresonance methods, consultations, harmonisation, relaxation and supportive methods and, where applicable, related workshops.

The services are intended to support general wellbeing, regeneration, relaxation and personal development.

The services are not health services or health care within the meaning of Act No. 372/2011 Coll., on Health Services.

The Provider does not make medical diagnoses or prescribe medicines, and the services do not replace medical examination, diagnosis or treatment by a qualified healthcare professional.

The Client is advised to discuss their state of health and any health problems with their doctor. The Client should not stop or change treatment or medication prescribed by a doctor on the basis of the services.

Before a service begins, the Client must inform the Provider of any circumstances that may be relevant to the safe provision of the chosen service, in particular the use of a pacemaker or other active electronic implant, pregnancy, serious health problems or other matters the Provider expressly asks about before the service begins.

The Provider may refuse or interrupt a service if it has reasonable doubts about its suitability or safety for a particular Client.

The Provider does not guarantee any particular result of the service. Responses to the individual methods vary from person to person.

3. Booking and conclusion of the contract

The Client may book a service by phone, by e-mail or by any other means offered by the Provider.

A booking becomes binding when the Provider confirms it, unless the Provider and the Client agree otherwise.

Before sending a booking, the Client has the opportunity to read these Terms and the current price list.

By booking a service, the Client confirms that they have read and agree to these Terms.

4. Prices and payment terms

Current prices of the individual services, sessions, consultations and other activities are listed in the price list on the Provider's website or are communicated to the Client before booking.

Payment can be made in particular:

• by bank transfer to the Provider's account,
• by QR code,
• in cash on site.

For cashless payments, the price is deemed paid when the amount is credited to the Provider's account.

The Client will receive a receipt on request.

5. Cancellation terms

Cancellation by the Client

The Client may cancel a booked appointment or ask to change it.

The following cancellation terms apply to individual sessions:

• more than 48 hours before the appointment: no cancellation fee, or the option to move to another date,
• 24 to 48 hours before the appointment: the Provider may charge a cancellation fee of 50% of the price of the booked service,
• less than 24 hours before the appointment or failure to attend without notice: the Provider may charge 100% of the price of the booked service.

In justified cases the Provider may waive the cancellation fee by individual agreement.

Different cancellation terms may apply to group events, workshops or courses; the Client will be informed of them before booking.

Cancellation by the Provider

The Provider reserves the right to change or cancel a booked appointment for serious reasons, in particular illness, technical problems or force majeure.

In such a case the Client will be offered an alternative date. If the alternative date does not suit the Client and the service has already been paid for, the amount paid for the service not provided will be refunded.

6. Withdrawal from a distance contract

If the Client is a consumer and the contract was concluded via the internet, by phone or by other means of distance communication, the Client has the right, under the conditions set out in the Civil Code, to withdraw from the contract within 14 days of its conclusion.

If the Client wants the service to be provided before this period expires, the Client expressly requests that the Provider begin providing the service before the withdrawal period expires.

The Client acknowledges that if they withdraw from the contract after the provision of the service has already begun at their express request, they may be required to pay a proportionate part of the price corresponding to what has already been provided.

If the service was provided in full before the withdrawal period expired, at the Client's prior express request and after the Client was properly informed of the consequences, the Client's right to withdraw lapses under the statutory conditions.

7. Rights and obligations of the Client

The Client takes part in the activities voluntarily and must tell the Provider any information essential for the safe provision of the particular service.

The Client must follow the Provider's organisational and safety instructions.

The Provider may refuse or end a service in particular if the Client:

• is under the influence of alcohol or other addictive substances,
• behaves aggressively, rudely or inappropriately,
• seriously disregards the Provider's instructions,
• does not provide information necessary for the safe performance of the service.

8. Complaints about services

If the Client believes the service was not provided to the agreed extent or quality, the Client has the right to make a complaint.

A complaint can be made in person or by e-mail to lucie@setina.cz.

The complaint should include the Client's identification and contact details, the date the service was provided and a description of the reason for the complaint.

The Provider will handle the complaint in accordance with the applicable legislation.

9. Confidentiality and privacy

The Provider respects Clients' privacy and undertakes to keep confidential the information the Client shares in connection with the service, except where disclosure is required by law.

In group activities, participants are asked to respect the privacy of other participants and keep confidential any information they learn during the activity.

Photographs, video recordings or other recordings of the Client for marketing purposes may only be published with the Client's appropriate consent.

10. Personal data protection

Alfa Tower a.s., as the controller of personal data, processes Clients' personal data to the extent necessary in particular for booking and providing the service, communicating with the Client, keeping accounts and meeting legal obligations.

Detailed information about the processing of personal data, the legal bases for processing, retention periods and the Client's rights is set out in the separate Privacy Policy available on the Provider's website.

11. Out-of-court resolution of consumer disputes

If a consumer dispute arises between the Provider and a Client who is a consumer under a contract for the provision of services, and it cannot be resolved by mutual agreement, the Client may file a proposal for out-of-court resolution of the consumer dispute.

The competent body for out-of-court resolution of consumer disputes is:

• Czech Trade Inspection Authority (Česká obchodní inspekce)
• Central Inspectorate – ADR Department
• Gorazdova 1969/24, 120 00 Praha 2
• E-mail: adr@coi.gov.cz

Information about out-of-court resolution of consumer disputes is available on the website of the Czech Trade Inspection Authority.

12. Final provisions

Legal relations between the Provider and the Client are governed by the law of the Czech Republic, in particular the relevant provisions of Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

The Provider may reasonably amend or supplement these Terms. Contracts already concluded are governed by the version of the Terms valid at the time the contract was concluded, unless the change is more favourable to the Client or agreed otherwise.

Any disputes between the Provider and the Client will preferably be resolved by mutual agreement.

These General Terms and Conditions are valid and effective from 1 September 2026.

Alfa Tower a.s.